Support

Email Support

For bugs, feature requests, or account issues, email us and we'll respond based on your plan: Team plan subscribers receive priority support with a 4–12 hour response time. Solo and Free plan users can expect a response within 24 hours.

Documentation

Browse our comprehensive documentation for detailed guides on all features.

Common Questions

How do I connect a repository?

Go to your Dashboard and click "Connect Repository". Select a repository from the list and ShipRelay will automatically set up a webhook to detect new release tags.

How do I generate a changelog?

Push a new git tag to your connected repository, or click "Regenerate" on an existing draft. ShipRelay uses AI to analyze your commits and generate a human-readable changelog.

How do I delete my account?

Go to Settings and scroll to the Danger Zone. Type "delete my account" to confirm. Your data is soft-deleted immediately and permanently removed after 30 days.

Can subscribers delete their data?

Yes. Every email includes an unsubscribe link. Subscribers can also request full data deletion — their record is permanently removed from our database.

How do I cancel my subscription?

Go to Settings → Billing and click "Cancel Subscription". Your plan remains active until the end of the current billing period.

Status

ShipRelay is hosted on Vercel with Supabase. For platform-level incidents, check Vercel Status and Supabase Status.